About our privacy policy
Resto 9 cares about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information that we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy is applicable to the use of the website and the services of Resto 9 that are derived from it. The effective date for the validity of these terms and conditions is 09/03/2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us. If you have any questions about our privacy policy you can contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About Data Processing
Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data is accessible.

Web shop software

WooCommerce

Our online store is developed with software from WooCommerce. Personal data that you provide to us for our services are shared with this party. WooCommerce has access to your data to provide us (technical) support, they will never use your data for any other purpose. WooCommerce is, based on the agreement we have made with them, obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. WooCommerce reserves the right to share collected data within its own group of companies to further improve services.

We have chosen Siteground for our web hosting. Personal data that you make available to us for our services will be shared with this party. Siteground has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Siteground is obliged by the agreement we have made with them to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data. We host our web store on a server under our own management. We have appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. These security measures consist at least of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Web hosting

Siteground
We purchase web hosting and email services from Siteground. Siteground processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Sitegroundf has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Siteground is bound to secrecy under the terms of the agreement.

Office365
We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Mollie
For handling (part of) the payments in our store, we use the platform of Mollie. Mollie processes your name, address and city details and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data any longer than permitted by law.

Reviews

WebwinkelKeur
We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on their own website. In some cases WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and Logistics

DHL
When you place an order with us, it is our job to get your package delivered to you. We use the services of DHL to perform the deliveries. It is therefore necessary for us to share your name, address and place of residence with DHL. DHL will only use this data for the execution of the contract. If DHL engages subcontractors, DHL will also make your data available to these parties.

Purpose of data processing

General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations
In appropriate cases, Resto 9 may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by the law.

Retention periods
We will retain your information for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. On the basis of applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your Rights
Under applicable Dutch and European legislation, you as a data subject have certain rights with respect to the personal data processed by or on behalf of us. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.

Right of Rectification
You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, amended. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data have been modified.

Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relate to or are traceable to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data will no longer be processed until you lift the restriction.

Right to Transferability
You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the email address we have on record. In all likelihood, we will not be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights
Where appropriate, you have the right to object to the processing of your personal data by or on behalf of Resto 9. If you lodge an objection we shall immediately cease processing your data pending the outcome of your objection. If your objection is well-founded, we shall make copies and/or copies of the data we are processing (or have processed) available to you and then permanently discontinue the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Cookies

Resto 9 uses functional cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Resto 9 uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make sure the website works properly and to optimize it. Functional cookies are essential for the proper functioning of a website. If you disable these cookies, you can still visit the website but you may not be able to use all the functionality. If you block cookies, you can still visit this website. However, it is possible that you can not use all parts or functionalities of the website. During your first visit to our website we have already informed you about these cookies and asked your permission to place them. If you do not want to receive any cookies at all, you can also adjust the settings of your browser to completely block the placement of cookies.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data collected about you, we will notify you by email.

Contact details
Resto 9
Narrow Lane 32D
Breda 4816 JB
Netherlands
info@resto9.nl